Support
We answer every email. The fastest way to get help is to write to us directly.
We typically reply within one business day.
Quick troubleshooting
The sound is too quiet. Make sure your phone’s media volume is turned all the way up. Use the volume buttons on the side of the device, not the Ringer/Silent switch.
Nothing seems to come out. Run a Deep Clean cycle. Hold the phone with the speaker grill facing straight down so gravity can help. If your device was submerged for more than a few seconds, please have it serviced — Water Eject helps with surface water, not interior damage.
My Pro purchase didn’t restore on a new device. Go to Settings → Restore purchases. Make sure you are signed in to the same Apple ID that made the original purchase.
The vibration is uncomfortable. Turn it off in Settings → Vibration.
The app doesn’t appear in my language. Water Eject ships with English, Mandarin Chinese, Hindi, Spanish, Arabic, French, Bengali, Portuguese, Russian, Urdu, Indonesian, German, Japanese, Korean, and Turkish. If your iPhone’s system language is set to one of those, the app will use it automatically. To change the iPhone language, go to iOS Settings → General → Language & Region.
Refunds
App Store purchases are refunded directly by Apple. Visit https://reportaproblem.apple.com, sign in with the Apple ID that made the purchase, and select “Request a refund.” We cannot issue refunds for App Store transactions on our side.
Privacy and data requests
We do not collect any personal data, so there is nothing to export or delete. See the Privacy Policy for details.
Press / business
For partnership or press inquiries please email support@watereject.app with “Press” or “Business” in the subject line.